No Data Selling
99betpkr does not sell, rent or trade your personal data to any third party for their own marketing or commercial purposes — ever.
Encrypted Storage
All personal data and payment information at 99betpkr is stored using industry-standard encryption. Sensitive fields are hashed and never stored in plain text.
Your Data, Your Rights
You can request a copy of your data, ask for corrections, request deletion or withdraw consent at any time by emailing support@99betpkr.bet.
1. Who We Are
99betpkr is an online casino platform operated exclusively for the Pakistani market. When this Privacy Policy refers to "99betpkr", "we", "us" or "our", it means the operating entity behind the 99betpkr platform available at https://99betpkr.bet.
99betpkr is the data controller for all personal information collected through the platform. This means we determine the purposes and means of processing your data. For questions about how your data is handled, you can reach us at support@99betpkr.bet — our data team is based in Pakistan and works during PKT business hours.
This Privacy Policy applies to all personal data collected through the 99betpkr website, mobile browser experience and any communications between you and our support or VIP account management team. It covers registered players, users who browse without registering, and anyone who contacts us by email or live chat.
This policy is written in plain English. If any section is unclear, please contact support before providing any personal data.
2. Data We Collect
99betpkr collects personal data through several routes. Below is a full breakdown of the categories of data we collect, how they are gathered and why they are necessary to operate the platform.
2.1 Registration Data
When you create a 99betpkr account you provide: full name, date of birth, email address, phone number and a self-chosen password (stored in hashed form — we never see your plaintext password). This data is required to create and maintain your account, verify your age and communicate with you about your account activity.
2.2 Identity Verification Data (KYC)
As part of our Know Your Customer (KYC) obligations, we may ask you to submit a copy of a government-issued photo ID — typically your CNIC, passport or driving licence — along with a selfie or proof-of-address document. This data is processed by our KYC verification partner and is necessary to comply with our anti-money-laundering obligations. KYC documents are not stored on 99betpkr's own servers beyond the minimum period required for compliance.
2.3 Payment Data
When you make a deposit or request a withdrawal at 99betpkr, we collect the information necessary to process the transaction — typically your mobile wallet number (Easypaisa or JazzCash), bank account details (for IBFT transfers) or masked card details (for Visa/Mastercard). Full card numbers are never stored by 99betpkr — card processing is handled entirely by our PCI-DSS compliant payment gateway partners.
2.4 Gameplay and Transaction Data
We record a log of all games played, bets placed, outcomes, deposits, withdrawals and bonus activity associated with your 99betpkr account. This data is used to maintain accurate account balances, calculate VIP tier status and cashback, resolve any disputes and fulfil our regulatory record-keeping obligations.
2.5 Technical Data
When you access the 99betpkr platform, our servers automatically collect certain technical information: your IP address, browser type and version, device type, operating system, the pages you visit, time and duration of visits, and referring URL. This information is used to maintain platform security, detect unusual access patterns and diagnose technical issues.
2.6 Communications Data
If you contact 99betpkr by email, live chat or through your VIP account manager, we retain a record of that communication. This is used to resolve queries, improve our support quality and maintain an audit trail of player-facing decisions.
| Data Category | Examples | Purpose |
|---|---|---|
| Registration | Name, email, phone, DOB | Account operationAge verification |
| KYC / Identity | CNIC copy, selfie, proof of address | AML complianceFraud prevention |
| Payment | Wallet number, masked card, bank details | Transaction processingWithdrawal routing |
| Gameplay | Bets, outcomes, session logs | Balance accuracyVIP calculationDispute resolution |
| Technical | IP address, device, browser | SecurityFraud detection |
| Communications | Support chat logs, email history | Query resolutionQuality assurance |
3. How We Use Your Data
99betpkr uses the personal data it collects only for the purposes described in this policy. We do not use your data in ways that would surprise you or that you would not reasonably expect given the nature of an online casino platform. The specific purposes are:
- Account creation and management: Creating your account, verifying your identity, maintaining your balance and processing your account preferences including responsible gaming tool settings.
- Payment processing: Receiving deposits from and sending withdrawals to your Pakistani payment methods. All transactions are in PKR and routed through your registered payment method.
- Regulatory compliance: Meeting our anti-money-laundering (AML) and Know Your Customer (KYC) obligations, maintaining legally required records of transactions and player activity, and responding to lawful requests from regulatory or law enforcement authorities.
- Fraud prevention and security: Detecting and preventing fraudulent accounts, unauthorised access, bonus abuse and other prohibited conduct described in our Terms and Conditions. This includes automated monitoring of login patterns, IP addresses and transaction behaviour.
- Customer support: Responding to your queries, resolving disputes, processing responsible gaming requests and communicating about your account status.
- VIP Club and promotions: Calculating your VIP tier status, processing cashback credits, managing bonus offers and communicating promotional offers that are relevant to your account. You can opt out of promotional communications at any time.
- Platform improvement: Analysing aggregate usage patterns to improve game selection, payment flows and the overall 99betpkr platform experience. This analysis uses aggregated, anonymised data where possible.
- Responsible gaming monitoring: Monitoring account activity for indicators of problem gambling behaviour as part of our responsible gaming obligations. This monitoring is used to trigger support outreach, not to restrict accounts without cause.
If you do not wish to receive marketing emails from 99betpkr, you can unsubscribe at any time using the link at the bottom of any marketing email, or by contacting support@99betpkr.bet. Opting out of marketing does not affect transactional emails about your account.
4. Legal Basis for Processing
Every time 99betpkr processes your personal data, we do so on one of the following legal bases:
- Contract performance: Processing your registration data, payment data and gameplay records is necessary to fulfil the contract between you and 99betpkr — specifically, to operate your player account and deliver the services you have signed up for.
- Legal obligation: KYC identity verification, AML transaction records and responses to regulatory requests are processed to comply with our legal obligations. We cannot run the platform without completing these activities.
- Legitimate interests: Fraud prevention, security monitoring and platform improvement activities are carried out under legitimate interests — we have a genuine, proportionate interest in keeping the platform secure and improving our service to Pakistani players.
- Consent: Marketing communications and certain cookie categories are only processed where you have given explicit consent. You can withdraw consent at any time without affecting activities already completed.
5. Who We Share Your Data With
99betpkr does not sell your personal data to third parties. We share your data only with trusted service providers who help us operate the platform and only to the extent necessary for those specific purposes. All third-party processors are subject to contractual data protection obligations.
5.1 Payment Processors
To process your PKR deposits and withdrawals, 99betpkr shares the minimum necessary payment data with our integrated payment gateway partners. These include the mobile wallet providers, banks and card processing networks required to complete your specific transaction. Payment data is shared using secure, encrypted connections and is not stored by 99betpkr beyond what is required for transaction records.
5.2 KYC Verification Partners
When identity verification is required, your KYC documents are processed by our third-party verification partner. This partner uses the documents solely to verify your identity against official records and confirm your age. They are contractually prohibited from using your data for any other purpose.
5.3 Game Studios
The game studios whose software appears in the 99betpkr lobby — such as Pragmatic Play, NetEnt and Evolution — may receive your player session token and bet data as part of the technical integration required to run their games. This data is used by studios solely to operate the game round and report outcomes. Studios do not receive your personal registration data or payment details.
5.4 Regulatory and Law Enforcement Authorities
99betpkr will disclose personal data to regulatory authorities or law enforcement agencies when required to do so by a lawful request or legal obligation. We will notify you of such a request where we are legally permitted to do so.
5.5 Professional Advisers
Legal counsel, auditors and other professional advisers engaged by 99betpkr may have access to personal data in the course of providing their services, subject to professional confidentiality obligations.
99betpkr never shares your data with advertisers, data brokers, affiliate networks or any third party for their own commercial benefit.
6. Data Retention
99betpkr retains your personal data only for as long as it is necessary for the purposes described in this policy or as required by our legal obligations. The retention periods below reflect our standard practice:
- Active account data: Retained for the lifetime of your 99betpkr account plus five years after account closure, to comply with financial record-keeping and AML obligations.
- Transaction records: All deposit, withdrawal and gameplay records are retained for seven years in accordance with standard financial compliance requirements.
- KYC documents: Retained for five years from the date of verification or from account closure, whichever is later.
- Support communications: Live chat and email records are retained for three years from the date of the communication.
- Technical logs: Server access logs and IP address records are retained for 90 days under standard security practice, unless a security incident requires longer retention.
- Marketing consent records: Records of your consent or opt-out for marketing communications are retained for the duration of your account.
After the applicable retention period expires, your data is securely deleted or anonymised so it can no longer be associated with you as an individual.
7. How We Protect Your Data
Protecting your personal and financial data is a core operational priority at 99betpkr — not an afterthought. We apply technical and organisational security measures appropriate to the risk involved in processing your data. Specific measures in place include:
- Encryption in transit: All data transmitted between your browser and the 99betpkr platform is encrypted using TLS 1.2 or higher. The padlock icon in your browser's address bar confirms this connection is active.
- Encryption at rest: Personal data and financial records stored in our systems are encrypted using AES-256. Passwords are hashed using a strong one-way algorithm — 99betpkr staff cannot read your password.
- Access controls: Access to systems containing personal data is restricted to staff who need it to perform their job functions. All staff access is logged and reviewed.
- Two-factor authentication: Internal administrative access to player account data requires multi-factor authentication in addition to a strong password.
- Fraud monitoring: Automated systems monitor login patterns, IP addresses and transaction behaviour for indicators of account compromise or fraudulent activity. Suspicious activity triggers an immediate security review.
- PCI DSS compliance: Payment card processing is handled by our gateway partners in full compliance with PCI DSS (Payment Card Industry Data Security Standard). 99betpkr never stores full card numbers on its own systems.
No security system is completely infallible. If you believe your 99betpkr account has been compromised, contact support immediately and change your password. We will lock the account during investigation.
8. Cookies & Tracking Technologies
The 99betpkr website uses cookies and similar technologies to make the platform work properly, remember your preferences and understand how players interact with our pages. Below is a breakdown of the cookie categories we use.
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Essential / Strictly Necessary | Required for the platform to function — maintains your logged-in session, processes transactions and keeps your account secure. Cannot be disabled without breaking core platform functionality. | No — required |
| Functional / Preference | Remembers your display preferences, language settings and game lobby filter choices between sessions. | Yes — via cookie settings |
| Analytics / Performance | Helps us understand which pages are visited most, how long players spend in different sections and where technical errors occur. Data is aggregated and anonymised. | Yes — via cookie settings |
| Security | Detects bots, scraping tools and suspicious automated access patterns. Part of our fraud prevention infrastructure. | No — required |
99betpkr does not use third-party advertising cookies or pass your browsing behaviour to external advertising networks. You can manage your cookie preferences through your browser settings — most browsers allow you to block or delete cookies in the privacy or settings section. Note that disabling essential cookies will prevent you from logging in or using the platform.
9. Your Data Rights
As a player at 99betpkr you have a number of rights regarding your personal data. We take these rights seriously and will respond to any valid request promptly — our target is within 30 days for all data rights requests.
Right of Access
Request a copy of all personal data 99betpkr holds about you. We will provide a structured, readable summary within 30 days.
Right of Rectification
If any data we hold about you is inaccurate or incomplete, you can request a correction. Basic details like your email or phone number can be updated directly from your account settings.
Right of Erasure
Request deletion of your personal data. This right applies unless we have a legal obligation to retain specific records — financial transaction records, for example, must be kept for regulatory reasons.
Right to Restrict Processing
Request that we stop processing your data while a dispute is being resolved, or while you contest the accuracy of data we hold.
Right to Data Portability
Request your data in a portable, machine-readable format (CSV or JSON) so you can take it elsewhere. This applies to data you provided directly to 99betpkr.
Right to Object
Object to processing based on legitimate interests — including the profiling used for responsible gaming monitoring. We will assess your objection and respond within 30 days.
To exercise any of these rights, email us at support@99betpkr.bet with "Data Rights Request" in the subject line. Include your registered email address and a description of your request. We may ask you to verify your identity before processing the request — this is to protect your data from being accessed by someone else claiming to be you.
Exercising your data rights is free of charge at 99betpkr. If a request is manifestly unfounded or excessive, we may charge a reasonable administration fee or decline to respond — but we will tell you clearly if that is the case and explain why.
10. Children and Minors
The 99betpkr platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. Age verification is a mandatory step in our registration process and our KYC programme is specifically designed to identify and reject any attempt to register by a minor.
If you believe a minor has created a 99betpkr account using false information, please contact us immediately at support@99betpkr.bet. We will investigate the matter promptly, close any underage account found and delete the associated data in accordance with our responsible gaming obligations.
If you are a parent or guardian concerned about a minor accessing online casino content in general, we recommend enabling parental control software on shared devices to restrict access to adult websites.
11. Third-Party Content and Links
The 99betpkr platform does not contain links to external third-party websites. All navigation links on our platform point to pages within the 99betpkr domain. However, game content delivered through our platform is provided by third-party game studios, and those studios operate their own software environments. While we carefully vet our studio partners and require them to maintain appropriate data practices, their in-game software is governed by their own privacy and security standards.
99betpkr is not responsible for the privacy practices of game studios or payment processors beyond what is governed by our contractual agreements with them. If you have concerns about how a specific game provider handles data, please contact us and we will direct you to the relevant studio's privacy documentation.
12. Changes to This Privacy Policy
99betpkr reviews this Privacy Policy regularly and updates it when our data practices change, when we introduce new features or when applicable legal requirements are updated. When material changes are made to this policy, we will notify registered players by email to their registered address and by a notice on the 99betpkr platform. The notification will state the effective date of the updated policy.
The current version of this Privacy Policy is always available at /privacy-policy with the "last updated" date displayed at the top of the page. We encourage you to review this page periodically so you remain informed about how 99betpkr protects your personal data.
Continued use of the 99betpkr platform after the effective date of a policy update constitutes your acknowledgement of the changes. If you do not accept updated privacy terms, you may close your account by contacting support — your cash balance will be returned to your registered payment method as described in our Terms and Conditions.
13. Contact Us About Privacy
If you have any questions, concerns or requests related to this Privacy Policy or how 99betpkr handles your personal data, please get in touch with us directly. Our data team is based in Pakistan and responds during PKT business hours.
- Email: support@99betpkr.bet — include "Privacy" in the subject line for faster routing
- Live Chat: Available from the 99betpkr platform during PKT business hours
- VIP Members: Contact your personal account manager directly for account-specific data queries
We commit to acknowledging all privacy-related enquiries within 48 hours and providing a full response within 30 days. For data rights requests (access, erasure, portability), we will confirm receipt immediately and aim to fulfil the request within 30 days. If your request is complex or involves a large volume of data, we will let you know if additional time is required.
Privacy Enquiries
Email support@99betpkr.bet with "Privacy" in the subject. Acknowledgement within 48 hours, full response within 30 days.
Live Chat Support
For quick questions about your account data or cookie settings, live chat is available during Pakistani business hours from the 99betpkr platform.
VIP Account Manager
Platinum and Diamond VIP members can raise data rights requests directly with their personal account manager for a faster, personalised response.